f you are not satisfied with what you bought on Temu, you don’t think to delete Temu because you can easily return item on Temu and get a refund by following the simple procedure set out in this Return and Refund Policy.
Temu’s return policy is designed with your comfort in mind. Whether you’ve received a damaged product, changed your mind, or want to exchange an item, Temu has you covered.
Here’s a step-by-step breakdown of the Temu Return and Refund Policy and how to return an item in Temu.
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Table of Contents
How to Return Item on Temu?
To return an item on Temu, follow these steps:
- Go to your Temu account.
- Find the order that contains the item you want to return and click on the “Return/Refund” button.
- Select the item(s) you want to return and the reason for the return. Depending on the reason you selected, you may be required to provide further information related to the order.
- Select the method of return. Temu provides a free return shipping label for most items.
- Review the information submitted and click “Submit” to process your return.
- Print the return label and tape it to the outside of your package.
- Drop off your package at the nearest USPS or UPS location.
Note: You must return your item within 14 days of receiving it. Once Temu receives your return, they will process your refund within 5-7 business days.
Where Can I Find The Return Label?
Open the Temu app and go to “My Orders.” Tap on the order with the item you are returning and then tap on “Returns.” Under “Return Label,” tap on “Print Return Label.” You can also print your return label from the email confirmation you received from Temu when you submitted your return request.
Once you have printed your return label, tape it to the outside of your package and drop it off at the nearest USPS or UPS location. Return shipping is free on most items.
Temu Refund Policy
Temu’s refund policy allows customers to return items for a full refund within 14 days of receiving them. To be eligible for a refund, items must be returned in their original condition, with all tags and packaging. You can choose to accept Temu credits instead of a refund to the original payment method. Refunds to Temu credits are faster than your original payment method. Temu credits have no expiration date. The refunds to Temu credits cannot be reversed once the refunds are processed. Temu credits cannot be redeemed for cash and can only be used for purchases on Temu.
|Refund Method||Time for Temu Refund|
|Credit Card / Debit Card||5-14 Days|
|Cash App||5-14 Days|
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Is the Return Shipping Free?
You can enjoy free return shipping for your first return on every order within 90 days of purchase. If you’ve already returned some items from an order but would like to return more, you can still do so within 90 days. To reduce the environmental impact of multiple returns, we suggest returning all items in one shipment. This way, you can avoid extra fees and be more environmentally conscious. For subsequent returns from the same order, you can use the return label we provide and pay a $7.99 shipping fee that will be deducted from your refund.
Temu Return Reviews
Temu’s return policy is average, but customer reviews of the return process are mixed. If you are considering returning an item on Temu, be sure to read the reviews carefully and be prepared for the possibility of a delay in receiving your refund.
Temu makes returning items easy by providing clear instructions and guidelines. During the return process, they make sure that their customers are taken care of and that their needs are met. Remember to keep the return shipping label and tracking number safe in case of any issues with your return package.
How long do I have before making a return on Temu?
You may return an item within 90 days of the day you purchased it if it is returnable. Your return package must be sent back within 14 days after you have submitted your refund. An item cannot be returned after 90 days, calculated from the date of purchase.
What if I have a problem with my return in Temu?
If you have any problems with your return items in Temu, contact Temu’s customer support for return issues. They’ll help track and resolve problems.